SUPPORT
Common problem
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- What kind of after-sales services can you provide?
- 1. Quick response for customers' questions;
2. If anything goes wrong with the products, we will teach customers to find the problem and then solve it, and if there is any parts need to be replaced, we will provide them for free including shipping costs.
3. Make you feel ease to cooperate with our company.
- 1. Quick response for customers' questions;
2. If anything goes wrong with the products, we will teach customers to find the problem and then solve it, and if there is any parts need to be replaced, we will provide them for free including shipping costs.
3. Make you feel ease to cooperate with our company.
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- How do your factory make the Quality Control?
- Three main parts to control products' quality as bellow,
1. IQC-incoming inspection for materials
2. IPQC-process inspection
3. FQC-finished products inspection
It has standards and reports for each part of inspection, also it is strict for selecting material suppliers.
- Three main parts to control products' quality as bellow,
1. IQC-incoming inspection for materials
2. IPQC-process inspection
3. FQC-finished products inspection
It has standards and reports for each part of inspection, also it is strict for selecting material suppliers.
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- What’s the delivery time ?
- Usually The delivery time is 15-30 days , it depends on where the components in the BOM will be sourced ,if it is from foreign suppliers ,will take two weeks to source, but from local supplier , just one week is enough. Then assembly work is very fast ,3-5days by machine.
- Usually The delivery time is 15-30 days , it depends on where the components in the BOM will be sourced ,if it is from foreign suppliers ,will take two weeks to source, but from local supplier , just one week is enough. Then assembly work is very fast ,3-5days by machine.
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- Are you factory?
- Our factory is located in 3/F, Building A, Zedali Industrial Park, No. 26 Jian'an Road, Tangwei Community, Fuhai Street, Bao'an District, Shenzhen. You are welcome to visit anytime.
- Our factory is located in 3/F, Building A, Zedali Industrial Park, No. 26 Jian'an Road, Tangwei Community, Fuhai Street, Bao'an District, Shenzhen. You are welcome to visit anytime.
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- Are my files safe?
- Your files are held in complete safety and security. We protect the intellectua property for our customers in the whole process.. All documents from customers are never shared with any third parties.
- Your files are held in complete safety and security. We protect the intellectua property for our customers in the whole process.. All documents from customers are never shared with any third parties.
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- What is needed for PCB PCBA quotation?
- For PCB,we need Gerber file and Technic requirements(material, surface finish treatment, copper thickness,board thickness .)
For PCBA, we need Gerber file and BOM,Testing documents
- For PCB,we need Gerber file and Technic requirements(material, surface finish treatment, copper thickness,board thickness .)
For PCBA, we need Gerber file and BOM,Testing documents
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- Do you have any MOQ
- We do not have MOQ requirement, we can support your projects starting from prototypes to mass productions.
- We do not have MOQ requirement, we can support your projects starting from prototypes to mass productions.
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- What service do you have?
- We provide turnkey solution including PCB fabrication, SMT, plastic injection & metal,final assembly, testing and other value- added service.
- We provide turnkey solution including PCB fabrication, SMT, plastic injection & metal,final assembly, testing and other value- added service.
